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  • While Industries might not be up there with Service Cloud or Sales Cloud at the forefront of Salesforce's revenue parade, that $790 million equates to about 12.44% of Salesforce's total Q2 revenue of $6.35 billion. Cloud Wars
  • The expansive new partnership announced today will make it easier for customers to combine capabilities from the world's leading cloud provider and the #1 CRM platforms while minimizing the custom integration code required. Salesforce News
  • Loyalty Management from Salesforce will empower companies across industries, including energy and utilities, retail, consumer goods, manufacturing, travel and hospitality. Salesforce UK Blog
  • Salesforce Loyalty Management will empower companies across industries, including retail, consumer goods, manufacturing, travel and hospitality, to create engaging and effective loyalty programs with clicks, not code, so that technology can be quickly implemented and easily customized. Salesforce News
  • Salesforce will create a modern workspace that enables collaboration, communities, communications, CRM functionality, customer experience, and AI in an ecosystem that will welcome other integrations to extend enterprise functionality. Salesforce News
  • The combination of Salesforce and Slack brings together two of the software industry's most dynamic communities, creating an open and extensive ecosystem that will deliver the next generation of digital-first apps and workflows for business. Salesforce News
  • Create custom business applications faster and easier: New low-code and click-to-launch development tools will accelerate the creation of custom applications, built on top of Salesforce and AWS services. Salesforce News
  • Salesforce will embed AWS services for voice, video, artificial intelligence, and machine learning directly in new applications for sales, service, and industry vertical use cases. Salesforce News
  • Other big technology companies have announced various plans with some indicating they will allow more remote work options (Facebook) and others making it clear they will expect workers back in-person for at least some of the time (Google). The Workforce Institute at UKG
  • Salesforce research quantifies the importance of a consistent customer experience: 75% of customers expect consistent experiences across multiple channels, with 73% likely to switch brands if they do not get it. Inside Intercom
  • Marketing Cloud will now run on Azure - a huge win for Microsoft - and Sales Cloud and Service Cloud will now be closely integrated with Microsoft Teams collaboration solutions. Cloud Wars
  • The cloud-native integration will enable developers to pull AWS services, from databases to machine learning-powered features, into their Salesforce applications running in Sales Cloud and Service Cloud.
  • Salesforce will embed AWS services for voice, video, AI and machine learning in its applications for sales, service and industries. ZDNet
  • Customers will be able to activate virtual call centers with Amazon Connect, Amazon's contact center technology, integrated with Salesforce's Sales Cloud and Service Cloud platforms. VentureBeat
  • Many people try to improve their personalization efforts with tools like Salesforce's Einstein, an AI overlay for their CRM in Salesforce Marketing Cloud that promises to help users predict future customer behaviors and generate recommendations for the next best action or content. Acquia
  • Platforms like Salesforce have the opportunity to transform customer and employee experiences and continue driving business impact. CIO
  • The Renewable Energy Buyers Alliance has taken the Salesforce work and launched a new initiative called Beyond the Megawatt, which will further refine procurement guidelines and criteria in a number of areas, including wildlife and habitat. Renewable Energy World
  • CIOs expect the number of clouds - private, public and edge environments - they use to build, manage and run their apps to increase 53% in the next three years. Compare the cloud
  • Salesforce CDP will now enable customers to activate segment data via AppExchange apps from participating partners across Web, mobile and connected TV advertising. CMO
  • Several companies, including Salesforce and Dropbox, have made policy changes that will allow remote work permanently, with office spaces reserved for in-person collaboration and hybrid working models. Medium
  • A number of big tech companies, including Salesforce, Facebook, Google and Amazon, have coalesced around a hybrid model, in which there will be a combination of both working inside an office and at home. Forbes
  • Salesforce experts believe that an AI-CRM collaboration will give their companies a significant boost in revenue globally and reach the trillion mark by the end of 2021. Adlibweb

Last updated: 19 September 2021